Privacy Policy

Overview

This Privacy Policy explains how Carnamic Instant Offer (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request an instant offer, or otherwise interact with our services.

By using Carnamic Instant Offer, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the site or submit your information.

1. Information We Collect

We may collect the following categories of information:

• Contact information such as your name, phone number, email address, and ZIP code.
• Vehicle information such as VIN, year, make, model, mileage, trim, options, and condition details you provide.
• Offer & transaction details including valuation information, competing offers you share, and communications about your vehicle sale.
• Technical & usage data such as IP address, browser type, device identifiers, pages viewed, and interaction data collected via cookies and similar technologies.
• Communication content such as emails, forms, and notes related to your request or transaction.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing and improving our valuation and instant offer services.
• Communicating with you about your request, your vehicle, or potential offers.
• Scheduling and managing inspections, test drives, and store visits.
• Verifying competing offers you provide and determining eligibility for our “beat your offer” guarantee.
• Maintaining security, preventing fraud, and enforcing our Terms.
• Complying with legal obligations and responding to lawful requests.
• Analyzing site usage to improve our website, tools, and customer experience.

3. How We Share Information

We may share your information with:

• Participating dealerships and companies that help evaluate, inspect, and purchase your vehicle.
• Service providers that assist with website hosting, analytics, communications, and customer support.
• Legal and regulatory parties when required by law, in response to legal process, or to protect our rights or the rights of others.
• Business transfers if we sell or transfer part or all of our business or assets.

We do not sell your personal information in the traditional sense of exchanging it for money. We may, however, share limited information with partners to help deliver and improve our services.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to understand how the site is used, remember your preferences, and improve performance. You can manage cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.

5. Data Retention

We retain your information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the nature of the data and applicable laws.

6. Your Choices & Rights

Depending on your location and applicable law, you may have rights such as:

• Accessing, updating, or correcting your personal information.
• Requesting deletion of certain information, subject to legal and business recordkeeping requirements.
• Opting out of certain marketing communications.

To exercise these rights or make a privacy request, please contact us using the information below.

7. Third-Party Links

Our site may link to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing any information.

8. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Updated” date near the top of this page. Your continued use of the site after changes are posted means you accept the updated Policy.